AV Integrator Partners with ViewSonic to Help Customers Manage Enterprise-Wide Installations

Aug 11, 2023

SOLUTION BRIEF

AV Integrator Partners with ViewSonic to Help Customers Manage Enterprise-Wide Installations

In the business for over 25 years, this AV professional had become expert at meeting the needs of companies big, small, and everything in between. Being good at what he did meant constantly educating himself on technologies, manufacturers, and business trends. His approach as an industry veteran who had run his own business for many years was to provide comprehensive, integrated solutions whenever possible. By standardizing on a specific brand, customers could expect simplified purchasing, deployment, management, and support – all of which added up to greater efficiencies and reduced costs.

When a company needed a single solution, say a welcome kiosk for their lobby or a large wireless display for a meeting room, he would show them the range of the top brands. Often, they ended up with ViewSonic products based on factors ranging from unique features to price and support. When companies came to him for advice on larger-scale projects – which could be a mix and match of meeting rooms, training facilities, executive offices, huddle spaces, multipurpose rooms, lobby signage, the cafeteria and/or desktop monitors – ViewSonic was his go-to partner. He had learned over the years that he could count on ViewSonic to provide a wide range of products to choose from in each category, along with outstanding device management software created with busy IT administrators in mind.

ViewSonic offered a comprehensive solution, for example, when the IT director at a specialty packaged goods manufacturer needed to replace a fleet of end-of-life workstation displays while also outfitting the company’s various-sized meeting rooms with up-to-date display technology, and adding digital signage for wayfinding and brand enhancement in the lobby and cafeteria. The hardware was just part of the picture; the IT director needed to find solutions that would be easy to manage, as he would not be allocated additional staff to manage these new assets.

As anticipated from the respected brand, the specifications were outstanding: ultra-HD resolution, high brightness, slim designs, and quality construction all around – from the desktop monitors and huddle space interactive displays to the giant commercial-grade displays he was considering for the lobby and cafeteria.

The AV pro informed the harried IT director that ViewSonic not only offered a range of great product options to meet these needs, they also provided robust device management software. A skeptic, who was not at all happy that he would need to take on these additional displays with no added staff, the IT director wanted to first understand the software.

The AV consultant walked him through ViewSonic® myViewBoard ManagerTM Advanced cloud-based solution, with which he would be able to control all critical aspects of the various displays from an intuitive interface on his laptop. For example, from this one centralized location he could power the displays on/off, install or remove apps, execute updates and even plan and advance-schedule tasks for specific times as one-off or recurring events. He could implement the same commands for all displays or segment the displays into separate groups – sending updates to those displays, pushing different multimedia content to the lobby and cafeteria displays, or sending training videos to the handful of huddle spaces where new employees were being brought on board. The software offered a multitude of ways to manage for efficiency, and was adaptable enough to meet any foreseeable circumstances, including facilitating live and multimedia emergency alerts.

The IT director also appreciated the user management features, which would allow his department to maintain system security within the program by managing user access to various features and devices. He and his team would be able to easily maintain and control the different panels based on the needs of various employees while keeping the system running smoothly. Finally, the system backup and restore feature would provide great peace of mind.

Next, they reviewed the functional components of the ViewSonic® ViewBoard® interactive displays. First, the consultant noted that the displays were compatible with Microsoft to provide the best Microsoft Office 365 and Team collaboration experience. The myViewBoard suite of embedded tools was comprehensive and ranged from the basic, like annotation and highlighting tools, to the advanced, such as the ability to record and save sessions, including notes and audio. Designed to easily connect distributed teams, the ViewBoard displays supported seamless collaboration with popular solutions like Intel UNITE, Microsoft Teams, Zoom, Cisco Webex, and more. The flexible web interface would allow multiple users to easily share to the ViewBoard screen with team members. The embedded vCast software was designed to make it easy for users to share content. Finally, a Windows slot-in PC was available to deliver advanced functionality.

The consultant said, ViewSonic could deliver a complete turnkey solution for the company’s collaboration spaces. Additional ViewSonic products available to round out the collaboration ecosystem included optional mobile carts, webcams, speakerphones and more.

Convinced by the functional backbone of the integrated ViewSonic solution, the IT director was ready to look at the hardware. As anticipated from the respected brand, the specifications were outstanding: ultra-HD resolution, high brightness, slim designs, and quality construction all around – from the desktop monitors and huddle space interactive displays to the giant commercial-grade displays he was considering for the lobby and cafeteria.

Expecting desktop displays to be the least exciting of the tech they reviewed, the IT manager was pleased to learn that ViewSonic monitors offered enterprise customers unique, cost-saving options. Of particular interest to him were the dual-pack monitor heads, which reduced waste and would save his department time and expense when meeting the needs of dual-monitor users. Shipped in minimized, bio-degradable, paper-based packaging, this bundle also supported the company’s sustainability efforts. Single-monitor stands were smartly designed to offer ergonomic comfort and easy connectivity.

When the project was complete, the IT director thanked his AV consultant for the trouble-free installation of the ViewBoard interactive displays and commercial signage. He further thanked him, profusely, for steering him towards the ViewSonic solutions. Deployment of the displays had gone particularly well, thanks to the myViewBoard Manager software’s support for batch enrollment to expedite mass device setup.

When next he heard from the IT director, the AV pro was pleased to hear that everything was humming along smoothly. The IT director was making great use of the capabilities offered by myViewBoard Manger Advanced to streamline processes and enhance security and was grateful supporting these new display assets without additional staff was nowhere near the burden he had anticipated. Another satisfied customer.