| By Telephone | By Email |
|---|---|
| +44 (0) 3330 057012 | Send your inquiries to us |
| ViewSonic Product Family | UK |
|---|---|
| Monitors [VA / VX Series] | 2 Year Pickup, Repair and Return |
| Monitors [VG, VP ,TD and XG Series] | 3 Year Pickup, Repair and Return |
| Projector [PA5, PJD5 Series – except short throw models] | 2 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours] |
| Projector [PJD5 Series short throw models, PJD6, PJD7, PJD8, Pro, PX, PS and PG Series] | 3 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours] |
| Projector [Pro8 series] | 3 Year Pickup, Repair and Return [Lamp 3 Years or 2,000 hours] |
| Projector [M series] | 2 Year Pickup, Repair and Return [Light source 2 Years or 20,000 hours] |
| Projector [X series] | 3 Year Pickup, Repair and Return [Light source 3 Years or 20,000 hours] |
| Projector [Laser projectors] | 5 Year Pickup, Repair and Return [Light source 5 Years or 20,000 hours] |
| Smart Display [VSD] / NMP | 2 Year Pickup, Repair and Return |
| Included Accessories [Battery, Power Supplies, Cables, Remotes, 3D Glasses etc] | 3 months Return to Base |
| Large Format Display [Up to and including 55”] | 3 Year Pickup, Repair and Return |
| Large Format Display [Larger than 55”] | 3 Year Onsite Repair |
| Interactive Flat Panel [<55”] | 3 Year Pickup, Repair and Return |
| Interactive Flat Panel [55” and above] | 5 Year Onsite Repair or Replacement |
| ePosters [10”] | 2 Year Pickup, Repair and Return |
| ePosters [Up to and including 55”] | 3 Year Pickup, Repair and Return |
| Slot-In PC (for LFD and IFP) | 3 Year Pickup, Repair and Return |
| All product groups | 14 Days DOA Replacement |
Customer Service For All Countries - Please click here to find the correct contact details of your respective Call Desk or Service Centre.
*Please note that for LS/Laser Series, customers need to register the product(s) within 90 days of their purchase date on ViewSonic website to get 5-year warranty. If the product is not registered within that period, a standard 3-year would be applied for these models. For more information, please visit our Projection Warranty Extension page.
***Starting from 1st June, 2024
ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components.
For more terms and conditions and on what the warranty does not cover please refer to our Standard Limited Warranty Summary.
In case your product is no longer within its warranty period, but you'd like to have it repaired, you can still contact our Call Desk or Repair Center in your country of residence, but you will be charged directly by our Repair Center on the service.
ViewSonic provides end-users with the following spare parts (if applicable) for electronic display products: external power supply and remote control for a minimum period of seven years after placing the last unit of the model on the market.
ViewSonic provides professional repairers with the following spare parts (if applicable) for electronic display products: internal power supplies, connectors for external equipment (including cables, antennas, USB, DVD, and Blu-Ray), capacitors, batteries and accumulators, DVD/Blu-Ray modules, and HDD/SSD modules. These parts will be available for a minimum of seven years after the last unit of the model has been placed on the market.
For inquiries for more spare parts, please visit https://www.viewsonic.com/parts/
For inquiries about accessories and spare parts in EU, EEA, United Kingdom, and Turkey, please contact your local dealer or email us directly at sparepartsales_eu@viewsonic.com.
The warranty for projector lamps is based on either the usage hours of the lamp or the age of the projector unit, whichever expires first.