How to do when the message on my IFP5550/IFP6550/IFP7550/IFP8650, "The device has been locked, please use the U disk to unlock"?

1. Americas: IFP**50 - Gen 1, IFP**50 - Gen 2, IFP**50 - Gen 3.  2. Asia Pacific & Africa: IFP**50, IFP**50-2, IFP**50-3. 3. Europe: IFP**50, IFP**50-2EP, IFP**50-3EP. Please refer below steps to unlock: 1. Prepare a FAT32 formatted USB drive. 2. Unzip Unlock.zip attached and copy to the USB drive root directory. 3. Insert the USB to I...

Is it possible to have the slot-in pc power remains on while IFP screen’s off?

If you want slot-in pc stay powered on, short press the power button on the front panel or remote control to manually turn off the screen(backlight).

What can I do if the Viewboard is lagging?

We suggest refer to one of below cleaning methods.   1. Use the Side Tool Bar to clean all current processes.      2. Use vSweeper to clear memory and unwanted files.     3. Power off the Viewboard, then power it back on to clear all unnecessary data and close any running procedures.     Note: Using Browser/Chromium to play 1080...

Why isn't there any response while trying to connect IFP5550/IFP6550/IFP7550/IFP8650 by RS232?

1. A RS232 crossover cable and a RS232 adapter are included in the package of IFPxx50 series. Make sure to install both RS232 cable and adapter. 2. Make sure to set the communication settings below correctly     - Baud Rate Select: 9600bps (fixed)     - Data bits: 8 bits (fixed)     - Parity: None (fixed)     - Stop Bits: 1(fixed)  3.If...

How do I remote control IFP5550/6550/7550/8650-1 (Gen. 1) power on/off via SureMDM?

Please refer to attached file to create a power on/off run script to remote control IFP 50-1(Gen. 1)  ,power on/off. File URL:https://support.viewsonic.com/helpdesk/attachments/33012153643

Why can't I adjust the Hue and Sharpness settings on the slot-in PC and HDMI source?

The Hue and Sharpness settings are only adjustable for the Analog source such as AV in /VGA source.

What to do when: "Machine Code: 667406643860" shows up on my Viewboard after a reset?

This happens because vCast requires a license key to activate. Please ensure your Viewboard is connected to the internet to get “Registration OK” to show on screen to work.

How can I recovery VPC14-WP or VPC10-WP Windows OS?

You  can use the Recovery button that locate at VPC front panel to recovery the OS system.

What to do when the IFP firmware update process failed and cannot enter the system?

1. Find your product's model number and visit ViewSonic's website to download the firmware. 2. Save the *.zip file to a local disk. 3. Extract the firmware files to a USB drive. a. For Gen. 1 units (IFPxx50), extract 'upgrade_510’ folder to the root of your USB drive (FAT32).  b. For Gen. 2 units (IFPxx50-2/IFP50-2 EP), extract ‘upgrade_5...

What default app can be displayed in the ViewBoard vLauncher?

Below apps will be displayed in the ViewBoard vLauncher with firmware date after Jan/2021.