What to do when the IFP firmware update process failed and cannot enter the system?

1. Find your product's model number and visit ViewSonic's website to download the firmware. 2. Save the *.zip file to a local disk. 3. Extract the firmware files to a USB drive. a. For Gen. 1 units (IFPxx50), extract 'upgrade_510’ folder to the root of your USB drive (FAT32).  b. For Gen. 2 units (IFPxx50-2/IFP50-2 EP), extract ‘upgrade_5...

What default app can be displayed in the ViewBoard vLauncher?

Below apps will be displayed in the ViewBoard vLauncher with firmware date after Jan/2021.    

What is the USB Type-C specification and video streaming compatible device by IFP6570 and IFP8670?

ViewSonic’s IFP6570 and IFP8670 USB Type-C port supports the below specifications: 1. DP alt mode: supported with DP1.4 (4K@60hz) 2. Power delivery specification: 60W (5V3A、9V3A、12V3A、15V3A、20V3A) 3. USB data transfer rate specification: USB 2.0 (480 Mbps) Note: USB Type-C refers to the connector type, not the capability of...

What to do if I want to power on IFP50 by RS232 LAN command?

1. You need to switch the Standby Mode to "Sleep" On IFP50. Please refer to this FAQ if you can not switch to this mode. 2. You can now use RS232 LAN command to power On/Off the IFP50 series.

How can I setup touch on extended display?

Please refer to this video.

What are the ViewBoard Network Requirements?

Please refer to the attached PDF. URL:https://support.viewsonic.com/helpdesk/attachments/33046905099

How can I freeze CDE7500/CDE8600 screen?

 You can press FREEZE button on remote control to freeze the screen.

What to do if IFP50 sleep option is grey out?

Applied model 1. Americas: IFP**50 - Gen 1, IFP**50 - Gen 2, IFP 9850-3 2. Asia Pacific & Africa: IFP**50, IFP**50-2, IFP 9850-3 3. Europe: IFP**50, IFP**50-2EP,. IFP 9850-3 EP Please update IFP to the latest FW version via OTA or by USB file from ViewSonic website. Then you can select sleep without key file.

How do I wake up my IFP50 series in standby mode?

IFP50 has a feature of “Wake on active source” to wake up from standby mode when there is an external HDMI/VGA signal input.   Supported input sources:   1.IFP50-1/Gen 1 and 50-2/Gen 2/50-2 EP: HDMI and VGA 2.IFP50-3/Gen 3: HDMI.

What to do if ViewBoard 2.1 shows “Trial” status?

ViewBoard 2.1 will automatically be activated when PC/laptop connects to IFP50/70 with an USB touch cable or please purchase a key to get it activated permanently.