How do I set the DVLED Display to automatically update firmware?

Solution Step 1: Select the Settings from the Main Menu Step 2: Select "Upgrade" Step 3: Select "OTA Cloud Server" Step 4: Switch "Auto Updates" to on After turning on the automatic update setting, when the LED display is turning off, the automatic detection of firmware updates will occur. If the latest firm...

How do I adjust the overall brightness on my DVLED Display?

After replacement of a particular LED module, brightness may be slightly different than that of other modules. At this point, manual calibration is required. In order to troubleshoot this problem, the following procedure can be followed. Solution Step 1: Use the USB B-to-A cable and HDMI cable to connect the monitor to the computer, ...

After DVLED installation, how do I ensure consistent LED brightness?

Solution After replacing the LED module, you may find that the overall or edge brightness of the replaced module is different from other modules. Please adjust it according to the following debugging processes (click to view): Overall Brightness Edge Brightness

Why is RS232 not properly working on my DVLED Display?

Solution This may be an issue related to the settings.  Please check the RS232 settings when you encounter this issue: Also, check the RS232 pin definition: Note: RS232 does not need crossover If the user cannot use RS232 or Crestron to remotely turn on the power, refer: "Why can't RS232 be used to Power on/off the dv...

I'm a DVLED installer, what do I need to do after installation?

Solution Step 1: Turned on power to ensure all modules of the LED display are working properly. Used Vacuum Suction Tool to remove and reinstall any required LED modules Step 2: Dehumidification Maintenance Step 3: “Customer Maintenance Notice” explained to customer onsite. User reminded how to turn on/off the display (partition power)...

When using a camera, why does taking a photo of my DVLED Display produce screen ripples and/or horizontal stripes?

When the customer takes a photo using the display, the picture may produce screen ripples and/or horizontal stripes. These two scenarios are not caused by an issue with the LED display, but in fact the Moiré pattern: ripples of the camera and the monitor interfering with each other, resulting in Moiré fringes. Solution Screen Rip...

How do I update my DVLED Display's firmware?

Solution The LED display motherboard firmware can be set to update automatically or manually. To set to automatically update, please refer to "How do I set the DVLED Display to automatically update firmware?" If you don’t want to update automatically, you can also manually update via OTA or USB. The steps to manually update firmware can be...

How do I remove LED Modules from the DVLED Display?

Solution  Step 1: Wear anti-static gloves before handling the LED Modules. Step 2: Remove the Vacuum Suction Tool from the box and press its power switch to use it. Please charge it with the included power supply and make sure the vacuum suction tool is kept in a fully charged state. Step 3: Move the Vacuum Suction Tool to t...

Why is a single LED Module not on even though my DVLED Display is powered-on?

DVLED Display with an unlit LED Module.  Answer: Ensure the affected LED Module is in the correct orientation.  Solution The LED Module will need to be removed with the Vacuum Suction Tool in order to be flipped to the correct orientation Related links "Why is an LED Module showing a colored straight line on my DVLED?" "Why...

Why is an entire column of LED Modules not on even though my DVLED Display is powered on?

DVLED Display with an entire column of unlit LED Modules.  Answer: There may be poor connection or loose wiring with the connectors from the System Control Box to the LED Module adapter board. Solution The column's most bottom LED Module will need to be removed with the Vacuum Suction Tool in order to access the connectors. ...