Welcome to the ViewSonic Warranty page - United Kingdom

Service Contact

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+44 (0) 3330 057012	Send your inquiries to us

ViewSonic Product Family	UK
Monitors [VA / VX Series]	2 Year Pickup, Repair and Return
Monitors [VG, VP ,TD and XG Series]	3 Year Pickup, Repair and Return
Projector [PA5, PJD5 Series – except short throw models]	2 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours]
Projector [PJD5 Series short throw models, PJD6, PJD7, PJD8, Pro, PX, PS and PG Series]	3 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours]
Projector [Pro8 series]	3 Year Pickup, Repair and Return [Lamp 3 Years or 2,000 hours]
Projector [M series]	2 Year Pickup, Repair and Return [Light source 2 Years or 20,000 hours]
Projector [X series]	3 Year Pickup, Repair and Return [Light source 3 Years or 20,000 hours]
Projector [Laser projectors]	5 Year Pickup, Repair and Return [Light source 5 Years or 20,000 hours]
Smart Display [VSD] / NMP	2 Year Pickup, Repair and Return
Included Accessories [Battery, Power Supplies, Cables, Remotes, 3D Glasses etc]	3 months Return to Base
Large Format Display [Up to and including 55”]	3 Year Pickup, Repair and Return
Large Format Display [Larger than 55”]	3 Year Onsite Repair
Interactive Flat Panel [<55”]	3 Year Pickup, Repair and Return
Interactive Flat Panel [55” and above]	5 Year Onsite Repair or Replacement
ePosters [10”]	2 Year Pickup, Repair and Return
ePosters [Up to and including 55”]	3 Year Pickup, Repair and Return
Slot-In PC (for LFD and IFP)	3 Year Pickup, Repair and Return
All product groups	14 Days DOA Replacement

Customer Service For All Countries - Please click here to find the correct contact details of your respective Call Desk or Service Centre.

ViewSonic® Limited Warranty

ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components.

For more terms and conditions and on what the warranty does not cover please refer to our Standard Limited Warranty Summary.

How to get service:

• For information on obtaining warranty service, call your ViewSonic dealer or ViewSonic Call Desk / Service Provider or ViewSonic; refer to the Contact Us page located in each country's corresponding web site:
• To obtain warranty service, you will be required to provide.
  1. The original dated sales slip. (Invoice or Proof of purchase)
  2. Your name.
  3. Your address.
  4. The serial number, IMEI number and the model number of the product.
  5. A description of the problem.
  6. Mobile and wireless products and All-in-One, customers should provide the user name and the password in order to access the device and perform warranty service.
• For DOA cases apart from above the followings are also required.
  1. A photo showing the defect symptom.
  2. A photo of the unit serial number with the bar code.
  3. A photo showing the condition of the original container.
• For additional information or the name of the nearest ViewSonic service centre, contact your ViewSonic dealer or ViewSonic.

If the warranty on your product has already expired:

In case your product is no longer within its warranty period, but you'd like to have it repaired, you can still contact our Call Desk or Repair Center in your country of residence, but you will be charged directly by our Repair Center on the service.

Accessories:

For enquiries on accessories/spare parts please either contact your local dealer or contact us directly at sparepartsales@gsc.viewsonic.com
Lamp warranty is based either on the lamp usage hour or on the age of the projector unit, and depending on which ever one that expires first.

Pixel Policy:

At ViewSonic we offer some of the most competitive pixel policy in the market. For detailed information please click here.