For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen. This is expected to be fixed in Auguest release from Chrome browser version 115. Please install and use Firefox browser instead to share screen to myViewBoard Display for temporary solution.
myViewBoard preinstall version dates back to v.1.31.5, need to be reinstalled. The best way to solve this issue is to uninstall myViewBoard on your PC or slot-in PC, and then download the latest version on myViewBoard.com. Step1: Properly uninstall the pre-install version Step2: Download the latest version from the official website. Step3:...
For school IT admin proceeding with network deployment, the official pathway to obtain the latest Whiteboard for Windows .msi file is as follows: 1. Log in to myViewBoard.com with an Entity admin account. 2. Click on the "Entity Management" tile. 3. Choose "Download 64 bit installer" from the left-side to download the .msi file. ...
If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above. It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...
When attempting to sign in using the “Sign in with Google” option, users may receive the error, “Couldn’t sign you in, the Browser or App May Not Be Secure”. One workaround to allow users to sign in with a Google account is to turn on less-secure app access in your Google Security Settings. Note: If this option is not available, you...
Google made a change that requires you to have a compatible browser installed to complete your account addition. myViewBoard Whiteboard uses WebViews to help display web content in our app; however, Google no longer allows embedded WebViews as of September 30, 2021. As users try to sign in to Google from the Embedded Browser (or widget)...
Teachers using Google Slides might see this error message when trying to import slides via the Magic Box. The development team is working on a resolution to fix this issue. * Please note that taking out the "/" symbol from the file name will rectify this issue.
After the 2023 firmware update, myViewBoard users might encounter a failure to login, see an Error 403, or "disallow_useragent" error as shown below, when using Chromium to sign in to myViewBoard via Google SSO. We acknowledge this issue and are working on finding a resolution. In the meantime, please adopt other means to sig...
The myViewBoard Whiteboard app creates a folder to store converted image files. However, it should be noted that the ViewBoard 50-5 and 52 series running on Android 11 might perform a different process. Instead of creating the folder automatically, the ViewBoard will ask for permission to create the folder. To export PNG/JPG/BMP files: ...
When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems. Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...